Terms of service

Terms of Service – House of Earthenware

Last Updated: May 2026

Welcome to House of Earthenware. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our services.

1. General Information

House of Earthenware offers handcrafted ceramic, terracotta, and home décor products. All products are handmade and may contain slight variations in color, texture, size, or finish, which are a natural part of artisanal craftsmanship.

By using our website, you confirm that you are at least 18 years old or are using the website under parental supervision.

2. Product Information

We strive to display product colors, sizes, and details as accurately as possible. However:

Actual colors may vary slightly due to screen settings and lighting.
Handmade products may have minor imperfections or variations that add to their uniqueness.
Measurements mentioned are approximate and may vary slightly.

3. Pricing & Payments

All prices are listed in the applicable currency and are subject to change without prior notice.
Payments must be completed at checkout through our approved payment methods.
We reserve the right to cancel or refuse any order in case of pricing errors, suspected fraud, or product unavailability.

4. Shipping & Delivery

Orders are processed within the estimated timeframe mentioned on the website.
Delivery timelines may vary depending on location and courier services.
House of Earthenware is not responsible for delays caused by shipping partners, weather conditions, or unforeseen circumstances.

Replacement & Breakage Policy

All products are packed carefully using protective packaging materials.

Minor transit-related imperfections may occasionally occur due to the fragile nature of ceramics.
Customers must report damaged items within 24 hours of delivery with clear unboxing photos/videos.
Approved claims may be eligible for replacement, store credit, or partial compensation at our discretion.

5. Returns & Exchanges

Returns or exchanges are accepted only for damaged, defective, or incorrect items.
Handmade variations and minor imperfections are not considered defects.
Customized or personalized products are non-returnable.

To request a return or exchange, contact us within the specified return window with order details and supporting images.

6. Intellectual Property

All content on this website, including images, logos, product designs, descriptions, and branding, belongs to House of Earthenware and may not be copied, reproduced, or used without permission.

7. User Conduct

You agree not to:

Use the website for unlawful purposes
Attempt to disrupt website functionality
Copy or misuse our content or product images
Submit false or misleading information

8. Limitation of Liability

House of Earthenware shall not be liable for:

Indirect or incidental damages
Delivery delays caused by third parties
Misuse or improper handling of products after delivery

Our maximum liability shall not exceed the amount paid for the purchased product.

9. Privacy

Your personal information is handled securely and used only for order processing, customer support, and communication purposes in accordance with our Privacy Policy.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website after changes indicates acceptance of the updated terms.